dustclean
Transparency in a Clean Space
We believe trust is earned through clarity. Your data is treated with the same meticulous attention as your home—stored with purpose, accessed only when necessary, and never handled carelessly.
This page outlines exactly what information we collect, why we need it, and the rights you hold. It’s written in plain language because privacy should be understood, not hidden in legalese.
What We Collect, and Why
Our relationship with data is pragmatic and purpose-driven. We collect only what is essential to deliver our cleaning services in Paris and ensure a smooth customer experience. We do not harvest data for speculative marketing or sell your information to third parties.
-
Contact & Booking Details: Your name, phone number, email, and physical address (required for scheduling and billing).
-
Service Preferences: Notes on allergies, pet-friendly requirements, or specific cleaning products to avoid (to tailor our service safely).
-
Website Interaction: Basic analytics (pages visited, time on site) to improve user experience, stored anonymously via cookies managed by your consent.
Core Principle: Data Minimization
We adhere to a strict data minimization principle. For instance, we do not require or store payment information (credit card details). All transactions are processed through secure, third-party payment processors (e.g., Stripe) that comply with PCI DSS standards. We only receive confirmation of a successful payment, not your financial details.
"If we don't need it to clean your home or process your booking, we don't collect it."
Technical Note: All stored data is encrypted at rest. Access is strictly limited to operational staff necessary to coordinate your service.
Our Data Sharing & Protection Framework
A clear lens on the trade-offs and criteria guiding our data practices.
1 Criteria: Necessity & Legality
- We share data only when necessary for service delivery (e.g., providing your address to a cleaner).
- We use data only for the specified purposes outlined in this policy.
- We comply with GDPR and French data protection laws (CNIL) as a baseline.
Optimizes For: Operational Integrity & User Trust
This approach ensures your booking is processed flawlessly and that our cleaners arrive prepared. It also builds a foundation of trust: you know exactly who has your information and for what purpose. The trade-off is we cannot offer "hyper-personalized" marketing that requires extensive data profiling.
Sacrifices: Aggressive Analytics & Third-Party Monetization
By limiting our data collection, we forgo deep behavioral insights that could be used for targeted advertising or sold as part of data broker packages. Our website analytics are anonymized and focus on functionality, not user profiling. This is a conscious choice to prioritize your privacy over potential, speculative revenue.
The Framework in Practice
Data Retention
Booking records and related contact details are retained for 5 years for tax and service history purposes. You can request deletion at any time, subject to legal retention requirements.
Your Rights
Under GDPR, you have the right to access, correct, or delete your data. You may also object to processing. To exercise these rights, contact our Data Controller using the information below.
Security Measures
We employ industry-standard security measures: HTTPS encryption, regular security updates, and limited access protocols. While we strive for absolute security, no system is 100% impenetrable.
Questions About Your Data?
If you have any questions about this policy or how we handle your information, please reach out. Our Data Controller is responsible for ensuring compliance with data protection regulations.
Address: 4 Rue de Turin, 75008 Paris, France
Email: [email protected]
Phone: +33 1 45 22 38 58
Hours: Mon-Fri: 9:00-18:00
Last Updated
This Privacy Policy is effective as of September 15, 2026. We may update this policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with a revised effective date.
We recommend checking this page occasionally for the latest information. Continued use of our services after changes constitutes acceptance of the updated policy.